Shipping to Australia
Prohibited Items
Step 03
Regulations on export to Australia
When you send your luggage to Australia, Please check the following transport, and the regulations on import and export. Although we pay close attention to the accuracy of the information, the laws and regulations of each country and region are subject to change. Please be sure to check the import regulations of each country before using.
Those that can not be sent all over the world commonCombustible articles, high-pressure articles, etc. For details, please see "Products that cannot be delivered overseas". Items that cannot be delivered to Republic of Korea.
Items that cannot be delivered to Australia
Food and beverages (incl. alcoholic drinks)
・We do not accept shipping orders for food products, supplements and alcoholic beverages that require import clearance certificates or ingredients lists in advance.
・ We cannot import fruits, vegeatbles and related processed products.
・ Food products containing seeds, nuts, fresh fruit or vegetables, etc must go through quarantine, regardless if for personal consumption or not.
・ We cannot import meat products, except for those that can be stored at room temperature (retort pouches, cans etc).
・ We cannot import cheese, milk or related dairy products.
・ We cannot import foods containing more than 10% eggs or dairy.
・ We cannot import honey.
Cosmetics
・Importation seems possible in most cases for goods below FOB value of US$1,500
Pharmaceuticals and hygiene products
・We do not offer shipping for pharmaceuticals.
Electrical Appliances
・We do not accept shipping orders for products containing lithium batteries.
Chemical products (detergents, liquids, cosmetics, etc.)
・An SDS may be required for chemical products (detergents, liquids, cosmetics, etc.) .
(not accepted for shipment)
Leather and brand goods
・ Product details (product tags displaying material, composition) may be required.
・ Products manufactured in China require a certificate of origin.
・ A quarantine inspection certificate may be required for leather goods.
Precious stones and metals
・We do not accept shipping orders for precious stones and metals or products containing them, such as accessories, etc.
Other goods
・We do not accept shipping orders for tobacco.
・We cannot ship pet food.
・We do not accept shipments of items with blades used for cooking, hobbies, business, gardening, farming, or other purposes (including scissors, knives, toys, replicas, etc.).
・We can not ship antiques and ceramics.
Other products of note
・For shipments of greater than AUD1,000, you may be required to submit detailed product information and customs documents when making your import declaration. In addition, a Goods and Services Tax (GST) of 10% of the total value of the goods listed on the invoice, plus international shipping fees and other fees incurred, may be charged by the delivery company at the time of import declaration or delivery of the goods.
・For single shipments valued at AUD1,000 or less, the Goods and Services Tax (GST) of 10% of the total value of the goods listed on the invoice, international shipping costs and other fees incurred, will be added to the shipping payment by Rakuten Global Express. Rakuten Global Express will declare and pay the Goods and Services Tax (GST) to the authorities on your behalf.
Price
Step 05
Japan-to-Australia Shipping Fee
Basic Pricing Plan
International Shipping Fee
+
Reinforcement Fee (if any)
+
Additional Fees (if any)
Total Cost
=
International Shipping Fee Per Standard Carton Box
International Shipping Fee Per Suitcase
**Notice**
To ensure the integrity of your suitcase, we will wrap it with three layers of bubble wrap for extra protection. The final shipping cost will be calculated based on the total dimensions after packaging.
Additional Fees
Reinforced Packaging Fee
If you require special reinforcement for your items, please consult customer service in advance. For example, disassembling and individually packaging car parts.
Regional Surcharge
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Areas outside Tokyo, Osaka, Nagoya, and Fukuoka: USD 6.5 per item (box)
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Okinawa, Hokkaido: USD 13 per item (box)
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Other remote islands, please check with customer service for confirmation
Special Dimensions
If you need to ship oversized items such as fishing rods, ski boards, or rice cookers, we will reinforce the packaging as needed. Additional charges may apply. Please consult customer service beforehand.
Returns & Exchanges
If a shipment is returned, exchanged, or switched to another logistics service due to customer error, the customer is responsible for all additional costs, plus a handling fee of USD 25 per item. To avoid such issues, please carefully read the User Guide before shipping.
Declared Value & Insurance
Without declared value protection, the maximum compensation for damages is USD 100. Customers may choose to insure their shipment. Insurance fees vary with exchange rates, with an estimated cost of USD 4 for coverage up to JPY 100,000. (For details, see Declared Value Insurance).
Lost Item Retrieval Service
If you need assistance in retrieving lost items from locations such as a police station or a lost-and-found center, we can arrange a retrieval service. However, since lost items must be collected in person or by an authorized representative and cannot be sent via courier, we charge a USD 130service fee. (Available only within Tokyo and Osaka).
A surcharge of USD 10 per item (box) applies for shipments sent via convenience stores.
Convenience Store Surcharge
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp/SNS
Customer service will confirm the reservation
02
STEP 02
03
Drop Off at the Front Desk
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk/service point/convenience store.
*For apartments or guesthouses without a front desk, please drop off your luggage at service point or convenience store
STEP 03
Read the Hotel
Communication
Guide
04
Payment Confirmation
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
STEP 05
Receive Your Luggage
After payment confirmation, your luggage will be shipped. Simply relax at home and wait for delivery!
05
STEP 06
