Shipping to Singapore
Prohibited Items
Step 03
Regulations on export to Singapore
When you send your luggage to Singapore, Please check the following transport, and the regulations on import and export. Although we pay close attention to the accuracy of the information, the laws and regulations of each country and region are subject to change. Please be sure to check the import regulations of each country before using.
Those that can not be sent all over the world commonCombustible articles, high-pressure articles, etc. For details, please see "Products that cannot be delivered overseas". Items that cannot be delivered to Republic of Korea.
Items that cannot be delivered to Singapore
Food and beverages (incl. alcoholic drinks)
・We cannot accept requests for shipping food products, supplements, or alcohol.
・Processed foods must be approved by the relevant authority (Agri-Food and Veterinary Authority) in advance if the total weight exceeds 5 kg and the price exceeds SGD100.
・Chewing gum, fat-free milk, and high-risk marine products (refrigerated raw oysters, refrigerated shellfish, refrigerated cooked shrimp, refrigerated crab meat) are not able to be imported
・Depending on the production area, some foods produced in Fukushima Prefecture are not able to be imported. Alternatively, a radioactive materials inspection report issued by an inspection agency is required
・Marine products produced in Ibaraki, Tochigi, and Gunma prefectures require a radioactive materials inspection certificate prepared by the government
・For other items and products from other areas, a certificate of origin for each prefecture is required. The certificate must be prepared by the government or chamber of commerce (accompanied by a verification of signature if a chamber of commerce)
Cosmetics
・There are quantity limits based on the estimated limit for personal use.
(HSA approval is required to import cosmetics. However, the HSA allows import for personal use when within common sense quantities for personal use.)
Pharmaceuticals and hygiene products
・Pharmaceuticals and contact lenses are not accepted for shipment
Electrical Appliances
・The number of electrical appliances for personal use is limited (up to 5 items)
・A license is required for items with wireless capability
・There are restrictions for products containing lithium batteries, regarding the type (lithium ion, lithium metal) and quantity (max. 2 per package).
Cleaners and washing liquids
・Not accepted for shipment)
Leather and brand goods
・A quarantine inspection certificate may be required for leather goods.
Precious stones and metals
・We cannot accept requests for shipping valuables and accessories containing precious metals.
Other goods
・N/A
Other products of note
・ We cannot ship packages with individual value (in the case of multiple products, the total value) of over 200,000 yen.
・Books, CDs, and DVDs require an import license.
・For single shipments valued at SGD400 or less, the Goods and Services Tax (GST) of 9% of the total value of the goods listed on the invoice, international shipping costs and other fees incurred, will be added to the shipping payment by Rakuten Global Express. Rakuten Global Express will declare and pay the Goods and Services Tax (GST) to the authorities on your behalf.
Price
Step 05
Japan-to-Singapore Shipping Fee
Basic Pricing Plan
International Shipping Fee
+
Reinforcement Fee (if any)
+
Additional Fees (if any)
Total Cost
=
International Shipping Fee Per Standard Carton Box
International Shipping Fee Per Suitcase
**Notice**
To ensure the integrity of your suitcase, we will wrap it with three layers of bubble wrap for extra protection. The final shipping cost will be calculated based on the total dimensions after packaging.
Additional Fees
Reinforced Packaging Fee
If you require special reinforcement for your items, please consult customer service in advance. For example, disassembling and individually packaging car parts.
Regional Surcharge
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Areas outside Tokyo, Osaka, Nagoya, and Fukuoka: USD 6.5 per item (box)
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Okinawa, Hokkaido: USD 13 per item (box)
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Other remote islands, please check with customer service for confirmation
Special Dimensions
If you need to ship oversized items such as fishing rods, ski boards, or rice cookers, we will reinforce the packaging as needed. Additional charges may apply. Please consult customer service beforehand.
Returns & Exchanges
If a shipment is returned, exchanged, or switched to another logistics service due to customer error, the customer is responsible for all additional costs, plus a handling fee of USD 25 per item. To avoid such issues, please carefully read the User Guide before shipping.
Declared Value & Insurance
Without declared value protection, the maximum compensation for damages is USD 100. Customers may choose to insure their shipment. Insurance fees vary with exchange rates, with an estimated cost of USD 4 for coverage up to JPY 100,000. (For details, see Declared Value Insurance).
Lost Item Retrieval Service
If you need assistance in retrieving lost items from locations such as a police station or a lost-and-found center, we can arrange a retrieval service. However, since lost items must be collected in person or by an authorized representative and cannot be sent via courier, we charge a USD 130service fee. (Available only within Tokyo and Osaka).
A surcharge of USD 10 per item (box) applies for shipments sent via convenience stores.
Convenience Store Surcharge
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp/SNS
Customer service will confirm the reservation
02
STEP 02
03
Drop Off at the Front Desk
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk/service point/convenience store.
*For apartments or guesthouses without a front desk, please drop off your luggage at service point or convenience store
STEP 03
Read the Hotel
Communication
Guide
04
Payment Confirmation
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
STEP 05
Receive Your Luggage
After payment confirmation, your luggage will be shipped. Simply relax at home and wait for delivery!
05
STEP 06
