Luggage Delivery To Home Service
Enjoy Eating, Playing, and Shopping with Ease
WHY CHOOSE EBACKHOME?
Service Features
Direct pickup from your hotel
Delivery to residential or business addresses in overseas
Free luggage bags provided
Goods will be shipped using SF Express cartons before dispatch
The website is fully explained in English
English customer service available for 24/7 support
Dedicated handling of customs declaration documents
After placing an order, simply leave your luggage at the hotel front desk
Payment link sent for easy payment
One-click payment
Japan Post tracking for a safe and reliable journey
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp
Customer service will confirm the reservation
02
STEP 02
03
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk
STEP 03
*For apartments or guesthouses without a front desk, please drop off your luggage at a convenience store
Pickup Service
A dedicated staff member will collect your luggage from the hotel front desk
04
STEP 04
05
Payment Confirmation
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
STEP 05
Receive Your Luggage
After payment confirmation, your luggage will be shipped. Simply relax at home and wait for delivery!
06
STEP 06
Common Prohibited Items
Meat Products
Any seafood, animal products, eggs, plants, raw or cooked meat, and their derivatives, such as meat paste, minced meat, jerky, instant cup noodles, curry and instant consomme, are prohibited from shipping. This also includes perishable food items that spoil easily at room temperature, as well as dairy products. Meat-based dried foods cannot be shipped either.
Compressed Gas
Compressed gas refers to high-pressure aerosol products such as hairspray, hair treatments, facial mist, deodorants, and liquefied gas cylinders. Please check if your item is a high-pressure aerosol can. Due to aviation safety regulations, these items cannot be shipped to avoid unnecessary losses.
Tobacco & Alcohol Products
All tobacco products, including cigarettes, e-cigarettes, vape pens, and vape cartridges, are prohibited.
Alcoholic beverages, such as whiskey, sake, and beer, are not accepted for shipping.
Flammable Gases/Liquids
Products such as mosquito repellent, perfume, alcohol, essential oils, nail polish, paint, gasoline, engine oil, camphor oil, turpentine, thinner, glue, sun block, hair tonic, disposable pocket warmer, fireworks and firecrackers—any liquid that is flammable or can become flammable under certain conditions—cannot be shipped.
Items with a “Fire Hazard” label on the packaging cannot be shipped due to aviation safety regulations. Please check in advance to avoid losses. If necessary, we can assist in shipping via sea freight. Please contact customer service for pricing and details.
Refrigerated/Fresh Food
All overseas shipments are stored at room temperature, so frozen, refrigerated, and fresh foods may thaw or spoil upon arrival at the warehouse. We do not accept frozen goods for shipment.
Although some refrigerated and fresh food products can be shipped internationally, we regret that we cannot take responsibility for any damage or spoilage during storage or transport.
Medication
According to Hong Kong law, narcotics, prescription drugs, and therapeutic medicines cannot be imported without a permit.
Common Japanese medicines that cannot be imported into Hong Kong include:
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Ryukakusan (throat lozenges)
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Hisamitsu pain relief patches (prescription)
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EVE painkillers
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FX eye drops
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Other similar medications
Exceptions:
Vitamins and general health supplements can be imported.
For Taiwan, cosmetic pharmaceuticals can be imported, but they must not exceed one-third of the total luggage volume per shipment.
Batteries
Any product containing batteries cannot be shipped. Including power banks and portable battery charger.
Bladed Items
Bladed Items
Regulated knives, such as daggers, industrial blades, switchblades, and single- or multi-edged knives, are prohibited. Ceramic kitchen knives also cannot be shipped.
Luxury & Valuable Goods
This service does not accept shipments of branded or luxury goods, coins, banknotes, paper money, securities of any kind payable to the bearer, traveler's checks, processed or unprocessed platinum, gold or silver, precious stones and other valuables.
Weapons & Imitation Weapons
Weapons, replica weapons, ammunition, controlled tools, and explosives are prohibited, including toy guns and toy knives.
Fragile Items
During international transportation, some collisions may be unavoidable. We recommend that you hand carry delicate items such as ceramics, glassware, and other fragile goods (including glass bottles) back home. We cannot be held responsible for any damage to fragile items, and we appreciate your understanding.
Fragile items are not eligible for declared value protection. If you require special insurance, please contact customer service in advance.
Other Special Cargo Types
Small home appliances
Toilet seats
Fishing rods
Snowboards
Bicycles
Golf equipment
Different types of cargo can also be arranged for delivery
*The above items may require special reinforcement and protection, which may incur additional fees. The final shipping cost will be determined based on the larger value between the packaged size and weight.
OTHERS
Additional Information
Due to aviation safety regulations and import/export restrictions, please ensure that your luggage does not contain any prohibited items listed in the provided link. If you have any questions, please contact "eBackHome" customer service.
For further assistance, please reach out to our dedicated customer service team.