Privacy Policy
eBackHome Company Limited (hereinafter referred to as "the Company")

The Company fully recognizes the importance of protecting your personal information. Details regarding our handling of personal information are as follows:

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1. Our Initiatives

In accordance with JISQ15001:2017 (Personal Information Protection Management System Requirements), we implement appropriate security measures based on thorough information management education to protect personal information and prevent leakage, loss, or damage to personal information in our possession. We acquire personal information through appropriate methods within the scope necessary for business operations and in compliance with laws and regulations.

Furthermore, we adhere to laws, regulations, national guidelines, and other standards related to personal information protection to safeguard personal information.

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2. Purposes of Use for Personal Information

When acquiring personal information, we clearly state the purpose of use. Personal information is used only within the scope of the collection purpose by authorized personnel for specific business operations and to the extent necessary for executing such operations. The categories of personal information we handle and their purposes are as follows:

i) International Express Service Users
・Purposes
　- Delivery to designated locations
　- Operational reporting and communication for international express services
　- Preparation and submission of sales documents (e.g., invoices) (for corporate clients only)

ii) Event Applicants
・Purposes
　- Applicant management
　- Contacting winners and delivering prizes

iii) Customer Information
・Purposes
　- Business-related reporting and communication
　- Preparation and submission of sales documents (e.g., quotations)

iv) Contact Information
・Purposes
　- Responding to and communicating regarding inquiries

v) Job Applicant Information
・Purposes
　- Recruitment-related communication and reporting
　- Basis for employment decisions

vi) Employee Information
・Purposes
　- Personnel, labor, and business management
　- For personal information accessed or used in client-assigned tasks, the Company uses such information appropriately within the scope necessary to fulfill client-specified purposes.

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3. Security Measures for Personal Information

We implement appropriate organizational, personnel, physical, and technical security controls when handling personal information.

・Organizational Security Measures
　- Established a Personal Information Protection Policy, operational procedures for security management, and incident response protocols.

・Personnel Security Measures
　- Regular internal training for employees on security management.

・Physical Security Measures
　- Anti-theft and anti-loss measures for devices, electronic media, and documents containing personal information.

・Technical Security Measures
　- Access restrictions and user authentication to limit the scope of personal information processing.

・External Environment Considerations
　- When handling personal information abroad, we assess the local data protection framework and implement necessary safeguards.

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4. Disclosure and Correction of Personal Information

Requests related to personal information (e.g., disclosure, correction, deletion, or suspension of use) will be handled appropriately by our designated office. To verify your identity, we may require documents such as:

• Driver’s license or passport

• Photo ID (Resident Basic Registry Card)

• Health insurance card

• Foreign Resident Registration Certificate

a) Company Name
eBackHome Company Limited

b) Personal Information Protection Manager
Soso Cheung

c) Purposes of Use for Retained Personal Information
Refer to Section 2 (i)-(vi) above.

d) Accredited Personal Information Protection Organization
Not applicable.

e) Procedures for Disclosure Requests
・Submit a "Personal Information Disclosure Request Form" via email.
・A fee of 1,000 yen applies for disclosure or purpose notification requests.

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5. Acquisition of Non-Identifiable Personal Information

This website uses cookies to enhance user convenience and improve our services. Cookies store browsing history and input data but do not identify individuals. You may disable cookies via your browser settings, though this will not affect website functionality.

We do not acquire personal information through non-identifiable methods without prior notification and consent.