Shipping to France
Prohibited Items
Step 03
Regulations on export to France
When you send your luggage to France, Please check the following transport, and the regulations on import and export. Although we pay close attention to the accuracy of the information, the laws and regulations of each country and region are subject to change. Please be sure to check the import regulations of each country before using.
Those that can not be sent all over the world commonCombustible articles, high-pressure articles, etc. For details, please see "Products that cannot be delivered overseas". Items that cannot be delivered to Republic of Korea.
Items that cannot be delivered to France
Food and beverages (incl. alcoholic drinks)
・Food, supplements, pet food, and alcoholic beverages require prior application and permission and are not accepted for shipment.
• Contraceptive items, medicines, and other devices deemed to have contraceptive properties must be approved by the Ministry of Public Health in the destination country.
• Pharmaceuticals must be accompanied by a permit issued by the following relevant authorities in the destination country.
Relevant authority for general pharmaceutical products: Agence du medicament 143 145, Boulevard Anatole France 93200 Saint Denis
Biological items (for livestock or veterinary purposes): Ministere charge de l'Agriculture Direction generale de l'Alimentation 175, rue du chevaleret 75013 Paris
Other biological items: Ministere charge de la sante et Direction Generale de la Sante 1 Place de Fontenay 75007 Paris
・Infant nursing devices with tubes. Shipments of baby pacifiers that do not have a manufacturer's or distributor's trademark and that are not labeled as being made of pure rubber are not accepted for shipment.
We do not accept shipments of health foods, canned goods, or wine.
Cosmetics
・Cosmetics (foundation, mascara, lipstick, etc.) require prior application and permission and are not accepted for shipment.
Pharmaceuticals and hygiene products
・We do not offer shipping for pharmaceuticals.
Electrical Appliances
・We cannot accept requests for shipping products containing lithium batteries.
• Products containing nickel are not accepted for shipment.
Chemical products (detergents, liquids, cosmetics, etc.)
・An SDS may be required for chemical products (detergents, liquids, cosmetics, etc.)
Leather and brand goods
• A quarantine inspection certificate may be required for leather goods.
Precious stones and metals
・We do not offer shipping for high value items or accessories which include precious metals, etc.
Other goods
・The CE marking may need to be checked.
・Measurement devices must have the permission of the administrative bureau responsible for the management of measurement devices (Service des instruments de mesure) in the destination country
・Thermometers, alcohol meters, hydrometers, and atmospheric thermometers will be inspected in the destination country and may be returned depending on the result of the inspection
Other products of note
・N/A
Price
Step 05
Japan-to-France Shipping Fee
Basic Pricing Plan
International Shipping Fee
+
Reinforcement Fee (if any)
+
Additional Fees (if any)
Total Cost
=
International Shipping Fee Per Standard Carton Box
International Shipping Fee Per Suitcase
**Notice**
To ensure the integrity of your suitcase, we will wrap it with three layers of bubble wrap for extra protection. The final shipping cost will be calculated based on the total dimensions after packaging.
Additional Fees
Reinforced Packaging Fee
If you require special reinforcement for your items, please consult customer service in advance. For example, disassembling and individually packaging car parts.
Regional Surcharge
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Areas outside Tokyo, Osaka, Nagoya, and Fukuoka: USD 6.5 per item (box)
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Okinawa, Hokkaido: USD 13 per item (box)
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Other remote islands, please check with customer service for confirmation
Special Dimensions
If you need to ship oversized items such as fishing rods, ski boards, or rice cookers, we will reinforce the packaging as needed. Additional charges may apply. Please consult customer service beforehand.
Returns & Exchanges
If a shipment is returned, exchanged, or switched to another logistics service due to customer error, the customer is responsible for all additional costs, plus a handling fee of USD 25 per item. To avoid such issues, please carefully read the User Guide before shipping.
Declared Value & Insurance
Without declared value protection, the maximum compensation for damages is USD 100. Customers may choose to insure their shipment. Insurance fees vary with exchange rates, with an estimated cost of USD 4 for coverage up to JPY 100,000. (For details, see Declared Value Insurance).
Lost Item Retrieval Service
If you need assistance in retrieving lost items from locations such as a police station or a lost-and-found center, we can arrange a retrieval service. However, since lost items must be collected in person or by an authorized representative and cannot be sent via courier, we charge a USD 130service fee. (Available only within Tokyo and Osaka).
A surcharge of USD 10 per item (box) applies for shipments sent via convenience stores.
Convenience Store Surcharge
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp/SNS
Customer service will confirm the reservation
02
STEP 02
03
Drop Off at the Front Desk
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk/service point/convenience store.
*For apartments or guesthouses without a front desk, please drop off your luggage at service point or convenience store
STEP 03
Read the Hotel
Communication
Guide
04
Payment Confirmation
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
STEP 05
Receive Your Luggage
After payment confirmation, your luggage will be shipped. Simply relax at home and wait for delivery!
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STEP 06
