Convenience Store Communication Guide
(7-11 or FamilyMart)
Checklist
STEP 01
✅Already placed an order on the website
✅No prohibited items
✅Items are already packed in a box or suitcase (plastic bags cannot be shipped)
STEP 02
Label each piece of luggage
Write your full name (in Chinese and English pinyin) and order number
Make sure to also label your luggage (using a sticker, name tag, etc.
order number
After placing the order
Contact customer service via WhatsApp or LINE
STEP 03
Take a photo of your luggage and send it to customer service
STEP 04
Go to a convenience store and get an orange Yamato shipping slip
One slip is required per box.
(For example, if you have 3 boxes, you need 3 orange slips.)
✅Ask for the
orange
slip
this is the Cash on Delivery (COD) form
🚫 Do NOT take the purple slip
this is the Prepaid Form
If communication is difficult, show the following message to the store staff:
コンビニスト ご担当者様
お世話になっておりました。
ヤマト着払いの送り状いただけますでしょうか。
よろしくお願い致します。
Fill out the orange Yamato shipping slip
STEP 05
To Oversea
STEP 06
Hand the luggage along with the shipping slip to the convenience store staff
No payment is required at the convenience store.
Note:
When calculating the final shipping fee, our company will charge an additional fee of USD XX per piece of luggage.
In addition to using the convenience store for shipping, you may also choose other methods to send your luggage to the above address, such as:
-
Using the post office
-
Delivering it yourself
-
Asking a friend to deliver it, etc.
Take a photo of your shipping slip and send it to customer service.
STEP 07
