Shipping to Singapore
Prohibited Items
Step 03
Regulations on export to Singapore
When you send your luggage to Singapore, Please check the following transport, and the regulations on import and export. Although we pay close attention to the accuracy of the information, the laws and regulations of each country and region are subject to change. Please be sure to check the import regulations of each country before using.
Those that can not be sent all over the world commonCombustible articles, high-pressure articles, etc. For details, please see "Products that cannot be delivered overseas". Items that cannot be delivered to Republic of Korea.
Items that cannot be delivered to Singapore
Food and beverages (incl. alcoholic drinks)
・We cannot accept requests for shipping food products, supplements, or alcohol.
・Processed foods must be approved by the relevant authority (Agri-Food and Veterinary Authority) in advance if the total weight exceeds 5 kg and the price exceeds SGD100.
・Chewing gum, fat-free milk, and high-risk marine products (refrigerated raw oysters, refrigerated shellfish, refrigerated cooked shrimp, refrigerated crab meat) are not able to be imported
・Depending on the production area, some foods produced in Fukushima Prefecture are not able to be imported. Alternatively, a radioactive materials inspection report issued by an inspection agency is required
・Marine products produced in Ibaraki, Tochigi, and Gunma prefectures require a radioactive materials inspection certificate prepared by the government
・For other items and products from other areas, a certificate of origin for each prefecture is required. The certificate must be prepared by the government or chamber of commerce (accompanied by a verification of signature if a chamber of commerce)
Cosmetics
・There are quantity limits based on the estimated limit for personal use.
(HSA approval is required to import cosmetics. However, the HSA allows import for personal use when within common sense quantities for personal use.)
Pharmaceuticals and hygiene products
・Pharmaceuticals and contact lenses are not accepted for shipment
Electrical Appliances
・The number of electrical appliances for personal use is limited (up to 5 items)
・A license is required for items with wireless capability
・There are restrictions for products containing lithium batteries, regarding the type (lithium ion, lithium metal) and quantity (max. 2 per package).
Cleaners and washing liquids
・Not accepted for shipment)
Leather and brand goods
・A quarantine inspection certificate may be required for leather goods.
Precious stones and metals
・We cannot accept requests for shipping valuables and accessories containing precious metals.
Other goods
・N/A
Other products of note
・ We cannot ship packages with individual value (in the case of multiple products, the total value) of over 200,000 yen.
・Books, CDs, and DVDs require an import license.
・For single shipments valued at SGD400 or less, the Goods and Services Tax (GST) of 9% of the total value of the goods listed on the invoice, international shipping costs and other fees incurred, will be added to the shipping payment by Rakuten Global Express. Rakuten Global Express will declare and pay the Goods and Services Tax (GST) to the authorities on your behalf.
Pickup Method
Step 04
Service Point Drop-off
Place your order on the website first, then bring your luggage to one of the designated EBackHome (SAGAWA) service points nationwide.
Pickup
After booking your pickup date on the website, simply leave your luggage at the hotel front desk. Our staff will collect it directly from the hotel, saving you the hassle of carrying heavy bags.
Convenience Store Drop-off
Book your order on the website, then use the convenience store courier service to send your luggage to the EBackHome warehouse.
Price
Step 05
Japan-to-Singapore Shipping Fee
Basic Pricing Plan
International Shipping Fee
+
Reinforcement Fee (if any)
+
Additional Fees (if any)
Total Cost
=
Standard Carton International Shipping Fee (per carton)
Size 4 Standard Carton
Dimensions 36x30x25cm
Total of three sides 91cm
Capacity Similar to an 18" suitcase
Weight Limit 7kg
SINGAPORE
International Shipping Fee
USD 120
Size 5 Standard Carton
Dimensions 53x32x23cm
Weight Limit 12kg
Total of three sides 108cm
Capacity Similar to an 20" suitcase
SINGAPORE
International Shipping Fee
USD 156
Size 6 Standard Carton
Dimensions 70x40x32cm
Total of three sides 142cm
Weight Limit 20kg
Capacity Similar to an 26" suitcase
SINGAPORE
International Shipping Fee
USD 240
**Notice**
To ensure the integrity of your suitcase, we will wrap it with three layers of bubble wrap for extra protection. The final shipping cost will be calculated based on the total dimensions after packaging.
The above price corresponds to our fastest logistics solution (EMS). To provide more flexible luggage delivery services, customers may alternatively choose AIR or OCEAN shipping options according to their budget and timeline requirements (Note: AIR and OCEAN methods will have longer transit times compared to EMS). Discounted rates are as follows:
The OCEAN shipping service from Japan to the other country will be adjusted according to the situation. Please contact customer service for details.
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp/SNS
Customer service will confirm the reservation
02
STEP 02
03
Drop Off at the Front Desk
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk/service point/convenience store.
*For apartments or guesthouses without a front desk, please drop off your luggage at service point or convenience store
STEP 03
Read the Hotel
Communication
Guide
04
Payment Confirmation
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
STEP 05
Receive Your Luggage
After payment confirmation, your luggage will be shipped. Simply relax at home and wait for delivery!
05
STEP 06
