Lost Items
Forgot something during your trip in Japan?
We help retrieve lost items from hotels, ski resorts, and other locations, and arrange international shipping back to your home country.
Our service makes it easy to recover your belongings quickly and securely.
How the Service Works
1. Confirm Your Lost Item
Contact the hotel in Japan where the item was lost.
2. Submit a Delivery Request
Complete the online request form with your contact details, item information, and overseas delivery address.
3. Share Your Order Number
After submitting the form, you will receive a confirmation email with a order reception number.
Provide the order number and your full name to the hotel front desk.
4. Item Sent to Our Warehouse
The hotel will pack the item and send it via domestic courier to our warehouse in Japan for processing.
5. Pay & Receive Your Item
Once the package arrives at our warehouse, we will confirm the shipping cost.
After payment, your lost item will be shipped internationally to your address.