Additional Fees
Reinforced Pacakaging Fee
If you require special reinforcement for your items, please consult customer service in advance. For example, disassembling and individually packaging parts.
Convenience Store Surcharge
A surcharge of USD 10 per item (box) applies for shipments sent via convenience stores.
Regional Surcharge
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Areas outside Tokyo, Osaka, Kyoto, Nagoya, and Fukuoka: USD 6.5 per item (box)
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Okinawa, Hokkaido: USD 13 per item (box)
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Other remote islands, please check with customer service for confirmation
Special Dimensions
If you need to ship oversized items such as fishing rods, ski boards, or rice cookers, we will reinforce the packaging as needed. Additional charges may apply. Please consult customer service beforehand.
Returns & Exchanges
If a shipment is returned, exchanged, or switched to another logistics service due to customer error, the customer is responsible for all additional costs, plus a handling fee of USD 25 per item. To avoid such issues, please carefully read the User Guide before shipping.
Declared Value & Insurance
Without declared value protection, the maximum compensation for damages is USD 100. Customers may choose to insure their shipment. Insurance fees vary with exchange rates, with an estimated cost of USD 4 for coverage up to JPY 100,000.
Lost Item Retrieval Service
If you need assistance in retrieving lost items from locations such as a police station or a lost-and-found center, we can arrange a retrieval service. However, since lost items must be collected in person or by an authorized representative and cannot be sent via courier, we charge a USD 130service fee. (Available only within Tokyo and Osaka).