Luggage Delivery To Home Service
Direct Delivery
to Oversea
Enjoy Eating, Playing, and Shopping with Ease
eBackHome
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Service Introduction
Step 01
“eBackHome” is a one-stop luggage delivery service designed for international travelers visiting Japan. It offers convenient door-to-door pickup directly from hotels, with delivery all the way back to customers’ homes.
In addition to hotel pickups, we also collaborate with SAGAWA, Japan’s second-largest logistics company, to provide parcel drop-off services at designated service points. This gives guests staying in guesthouses or apartments more flexibility and convenience, making luggage delivery easier and more accessible for travelers from around the world.
WHY CHOOSE EBACKHOME?
Service Features
Direct pickup from your hotel
Delivery to residential or business addresses in overseas
Free luggage bags provided
Goods will be shipped using SF Express cartons before dispatch
ENG
English customer service available for 24/7 support
Dedicated handling of customs declaration documents
After placing an order, simply leave your luggage at the hotel front desk
Payment link sent for easy payment
One-click payment
Japan Post tracking for a safe and reliable journey
The website is fully explained in English
ENG
Choose Your Destination Country
Step 02
Asia
Republic of Korea
Singapore
Thailand
Malaysia
The Philippines
Vietnam
Indonesia
Oceania
Australia
New Zealand
Europe
United kingdom
Germany
France
ltaly
Spain
Africa
Morocco
Prohibited Items
Step 03
Meat Products
Any seafood, animal products, eggs, plants, raw or cooked meat, and their derivatives, such as meat paste, minced meat, jerky, instant cup noodles, curry and instant consomme, are prohibited from shipping. This also includes perishable food items that spoil easily at room temperature, as well as dairy products. Meat-based dried foods cannot be shipped either.
Compressed Gas
Compressed gas refers to high-pressure aerosol products such as hairspray, hair treatments, facial mist, deodorants, and liquefied gas cylinders. Please check if your item is a high-pressure aerosol can. Due to aviation safety regulations, these items cannot be shipped to avoid unnecessary losses.
Tobacco & Alcohol Products
All tobacco products, including cigarettes, e-cigarettes, vape pens, and vape cartridges, are prohibited.
Alcoholic beverages, such as whiskey, sake, and beer, are not accepted for shipping.
Flammable Gases/Liquids
Products such as mosquito repellent, perfume, alcohol, essential oils, nail polish, paint, gasoline, engine oil, camphor oil, turpentine, thinner, glue, sun block, hair tonic, disposable pocket warmer, fireworks and firecrackers—any liquid that is flammable or can become flammable under certain conditions—cannot be shipped.
Items with a “Fire Hazard” label on the packaging cannot be shipped due to aviation safety regulations. Please check in advance to avoid losses. If necessary, we can assist in shipping via sea freight. Please contact customer service for pricing and details.
Refrigerated/Fresh Food
All overseas shipments are stored at room temperature, so frozen, refrigerated, and fresh foods may thaw or spoil upon arrival at the warehouse. We do not accept frozen goods for shipment.
Although some refrigerated and fresh food products can be shipped internationally, we regret that we cannot take responsibility for any damage or spoilage during storage or transport.
Medication
According to Hong Kong law, narcotics, prescription drugs, and therapeutic medicines cannot be imported without a permit.
Common Japanese medicines that cannot be imported into Hong Kong include:
-
Ryukakusan (throat lozenges)
-
Hisamitsu pain relief patches (prescription)
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EVE painkillers
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FX eye drops
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Other similar medications
Exceptions:
Vitamins and general health supplements can be imported.
For Taiwan, cosmetic pharmaceuticals can be imported, but they must not exceed one-third of the total luggage volume per shipment.
Batteries
Any product containing batteries cannot be shipped. Including power banks and portable battery charger.
Bladed Items
Bladed Items
Regulated knives, such as daggers, industrial blades, switchblades, and single- or multi-edged knives, are prohibited. Ceramic kitchen knives also cannot be shipped.
Weapons & Imitation Weapons
Weapons, replica weapons, ammunition, controlled tools, and explosives are prohibited, including toy guns and toy knives.
Luxury & Valuable Goods
This service does not accept shipments of branded or luxury goods, coins, banknotes, paper money, securities of any kind payable to the bearer, traveler's checks, processed or unprocessed platinum, gold or silver, precious stones and other valuables.
Fragile Items
During international transportation, some collisions may be unavoidable. We recommend that you hand carry delicate items such as ceramics, glassware, and other fragile goods (including glass bottles) back home. We cannot be held responsible for any damage to fragile items, and we appreciate your understanding.
Fragile items are not eligible for declared value protection. If you require special insurance, please contact customer service in advance.
Pickup Method
Step 04
01
Hotel Pickup
After booking your pickup date on the website, simply leave your luggage at the hotel front desk. Our staff will collect it directly from the hotel, saving you the hassle of carrying heavy bags.
Price
Step 05
日本郵寄香港運費計算
想把戰利品或行李從日本郵寄到香港，卻不清楚日本寄香港運費如何計算？回家易的日本速遞香港服務，收費透明清晰，以一件約為行李箱大小的貨物為例，選用我們日本郵寄到香港運費比航空公司收費更相宜。立即了解不同包裝和運送方式的日本寄香港郵費計算方式，助您選擇合適的寄送方式。
基本收費方式
國際運費 + 加固費 (如有) + 附加費 (如有)
總費用
=
收費例子
寄28"行李箱一件，東京酒店上門取貨
國際運費 HKD 980 + 加固費 HKD 0 + 附加費 HKD 0
=
總費用
HKD 980
標準紙箱日本寄香港國際運費（每箱）
以下是標準紙箱的日本寄香港國際運費範圍，您可以根據實際需求選擇合適的箱型：
4號標準箱
尺寸 36x30x25cm
限重 7kg
三邊加總 91cm
容量 相若於18"行李箱
國際運費收費：HKD 480
5號標準箱
尺寸 53x32x23cm
限重 12kg
三邊加總 108cm
容量 相若於20"行李箱
國際運費收費：HKD 580
6號標準箱
尺寸 70x40x32cm
限重 20kg
三邊加總 142cm
容量 相若於26"行李箱
國際運費收費：HKD 980
**其他尺寸請另行查詢
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp
Customer service will confirm the reservation
02
STEP 02
03
Drop Off at the Front Desk
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk
*For apartments or guesthouses without a front desk, please drop off your luggage at a convenience store
STEP 03
Read the Hotel
Communication
Guide
04
Payment Confirmation
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
STEP 05
Receive Your Luggage
After payment confirmation, your luggage will be shipped. Simply relax at home and wait for delivery!
05
STEP 06
