运往新加坡
违禁物品
步骤 03
Regulations on export to Singapore
当您需要将行李寄往新加坡时，请务必查看以下运输方式以及进出口规定。尽管我们已尽力确保信息的准确性，但各个国家和地区的法律法规可能会有所变更。请务必在使用前查阅相关国家的进口规定。
以下物品无法寄往世界各地：易燃物品、高压物品等。详情请参阅“无法寄往海外的商品” 。以下物品无法寄往韩国。
Items that cannot be delivered to Singapore
Food and beverages (incl. alcoholic drinks)
・We cannot accept requests for shipping food products, supplements, or alcohol.
・Processed foods must be approved by the relevant authority (Agri-Food and Veterinary Authority) in advance if the total weight exceeds 5 kg and the price exceeds SGD100.
・Chewing gum, fat-free milk, and high-risk marine products (refrigerated raw oysters, refrigerated shellfish, refrigerated cooked shrimp, refrigerated crab meat) are not able to be imported
・Depending on the production area, some foods produced in Fukushima Prefecture are not able to be imported. Alternatively, a radioactive materials inspection report issued by an inspection agency is required
・Marine products produced in Ibaraki, Tochigi, and Gunma prefectures require a radioactive materials inspection certificate prepared by the government
・For other items and products from other areas, a certificate of origin for each prefecture is required. The certificate must be prepared by the government or chamber of commerce (accompanied by a verification of signature if a chamber of commerce)
Cosmetics
・根据个人使用的估计限量，数量会有限制。
（进口化妆品需经新加坡卫生科学局批准。但卫生科学局允许进口供个人使用的、数量在合理范围内的化妆品。）
药品和卫生用品
・Pharmaceuticals and contact lenses are not accepted for shipment
Electrical Appliances
・个人使用的电器数量有限制（最多5件）。
・具备无线功能的物品需要许可证
・对于含有锂电池的产品，在类型（锂离子电池、锂金属电池）和数量（每包最多 2 个）方面存在限制。
清洁剂和洗涤液
（不接受发货）
皮革和品牌商品
・皮革制品可能需要检疫检验证书。
Precious stones and metals
・We cannot accept requests for shipping valuables and accessories containing precious metals.
其他商品
・N/A
Other products of note
・ We cannot ship packages with individual value (in the case of multiple products, the total value) of over 200,000 yen.
・Books, CDs, and DVDs require an import license.
・For single shipments valued at SGD400 or less, the Goods and Services Tax (GST) of 9% of the total value of the goods listed on the invoice, international shipping costs and other fees incurred, will be added to the shipping payment by Rakuten Global Express. Rakuten Global Express will declare and pay the Goods and Services Tax (GST) to the authorities on your behalf.
价格
步骤 05
Japan-to-Singapore Shipping Fee
基本定价方案
International Shipping Fee
+
Reinforcement Fee (if any)
+
Additional Fees (if any)
Total Cost
=
International Shipping Fee Per Standard Carton Box
International Shipping Fee Per Suitcase
**注意**
To ensure the integrity of your suitcase, we will wrap it with three layers of bubble wrap for extra protection. The final shipping cost will be calculated based on the total dimensions after packaging.
Additional Fees
Reinforced Packaging Fee
如果您需要对物品进行特殊加固，请提前咨询客服。例如，拆卸并单独包装汽车零件。
区域附加费
-
Areas outside Tokyo, Osaka, Kyoto, Nagoya, and Fukuoka: USD 6.5 per item (box)
-
Okinawa, Hokkaido: USD 13 per item (box)
-
Other remote islands, please check with customer service for confirmation
特殊维度
If you need to ship oversized items such as fishing rods, ski boards, or rice cookers, we will reinforce the packaging as needed. Additional charges may apply. Please consult customer service beforehand.
退货与换货
If a shipment is returned, exchanged, or switched to another logistics service due to customer error, the customer is responsible for all additional costs, plus a handling fee of USD 25 per item. To avoid such issues, please carefully read the User Guide before shipping.
Declared Value & Insurance
如未投保申报价值保险，最高赔偿金额为 100 美元。客户可选择为货物投保。保险费用随汇率波动，保额最高 10 万日元的预计费用为 4 美元。（详情请参阅“申报价值保险”）。
Lost Item Retrieval Service
If you need assistance in retrieving lost items from locations such as a police station or a lost-and-found center, we can arrange a retrieval service. However, since lost items must be collected in person or by an authorized representative and cannot be sent via courier, we charge a USD 130service fee. (Available only within Tokyo and Osaka).
通过便利店寄送的包裹，每件（盒）需加收 10 美元的附加费。
便利店附加费
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp/SNS
Customer service will confirm the reservation
02
STEP 02
03
Drop Off at the Front Desk
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk/service point/convenience store.
*对于没有前台的公寓或旅馆，请将行李寄存在服务点或便利店。
步骤 03
Read the Hotel
Communication
Guide
04
Payment Confirmation
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
STEP 05
领取您的行李
付款确认后，您的行李将立即发货。您只需在家放松等待收货即可！
05
STEP 06
