Shipping to Germany
Prohibited Items
步骤 03
Regulations on export to Germany
When you send your luggage to Germany, Please check the following transport, and the regulations on import and export. Although we pay close attention to the accuracy of the information, the laws and regulations of each country and region are subject to change. Please be sure to check the import regulations of each country before using.
以下物品无法寄往世界各地：易燃物品、高压物品等。详情请参阅“无法寄往海外的商品” 。以下物品无法寄往韩国。
Items that cannot be delivered to Germany
食品和饮料（包括酒精饮料）
・Food, supplements, and alcoholic beverages require prior application and permission and are not accepted for shipment.
・Alcoholic beverages must comply with the relevant regulations of the destination country
・Milk and dairy products (excluding toffee, chocolate, biscuits, etc. with a total weight of 2 kg or less) are not accepted for shipment
・Import licenses are required for egg products
化妆品
・Cosmetics must comply with the relevant regulations of the destination country.
(not accepted for shipment)
Pharmaceuticals and hygiene products
・We do not offer shipping for pharmaceuticals.
Electrical Appliances
・We cannot accept requests for shipping products containing lithium batteries.
Chemical products (detergents, liquids, cosmetics, etc.)
・An SDS may be required for chemical products (detergents, liquids, cosmetics, etc.)
Leather and brand goods
• 皮革制品可能需要检疫检验证书。
• 使用偶氮染料制成的产品不予接受发货。
Precious stones and metals
・We do not accept shipping orders for precious stones and metals or products containing them, such as accessories, etc.
Other goods
・可能需要检查CE标志。
・进口货物金额超过150欧元时，在办理海关清关手续时需缴纳增值税（VAT）。
・烟草制品和玩具必须符合目的地国家的相关规定。
Other products of note
・N/A
Price
Step 05
Japan-to-Germany Shipping Fee
Basic Pricing Plan
International Shipping Fee
+
Reinforcement Fee (if any)
+
Additional Fees (if any)
总成本
=
International Shipping Fee Per Standard Carton Box
International Shipping Fee Per Suitcase
**Notice**
为了确保您的行李箱完好无损，我们将用三层气泡膜进行额外包装。最终运费将根据包装后的总尺寸计算。
Additional Fees
加强包装费
If you require special reinforcement for your items, please consult customer service in advance. For example, disassembling and individually packaging car parts.
Regional Surcharge
-
Areas outside Tokyo, Osaka, Kyoto, Nagoya, and Fukuoka: USD 6.5 per item (box)
-
Okinawa, Hokkaido: USD 13 per item (box)
-
Other remote islands, please check with customer service for confirmation
特殊维度
如果您需要寄送超大件物品，例如鱼竿、滑雪板或电饭煲，我们将根据需要加固包装。可能需要额外收费。请事先咨询客服。
退货与换货
如果因客户自身原因导致货物退回、换货或转至其他物流服务商，客户需承担所有额外费用，外加每件商品25美元的处理费。为避免此类问题，请在发货前仔细阅读用户指南。
申报价值及保险
Without declared value protection, the maximum compensation for damages is USD 100. Customers may choose to insure their shipment. Insurance fees vary with exchange rates, with an estimated cost of USD 4 for coverage up to JPY 100,000. (For details, see Declared Value Insurance).
Lost Item Retrieval Service
If you need assistance in retrieving lost items from locations such as a police station or a lost-and-found center, we can arrange a retrieval service. However, since lost items must be collected in person or by an authorized representative and cannot be sent via courier, we charge a USD 130service fee. (Available only within Tokyo and Osaka).
A surcharge of USD 10 per item (box) applies for shipments sent via convenience stores.
便利店附加费
ORDER PROCESS
01
Place an Order
Click "Place Order Now"
STEP 01
Contact Customer Service via WhatsApp/SNS
客服人员将确认预订
02
STEP 02
03
前台收拾行李
Drop Off at the Front Desk
Attach the shipping label to your luggage and leave it at the hotel front desk/service point/convenience store.
*For apartments or guesthouses without a front desk, please drop off your luggage at service point or convenience store
STEP 03
Read the Hotel
Communication
Guide
04
付款确认
Within 2-3 working days after collection, you will receive a customs declaration confirmation. Payment can be made in USD/KRW/CNY using a credit card or other payment methods.
步骤 05
领取您的行李
付款确认后，您的行李将立即发货。您只需在家放松等待收货即可！
05
步骤 06
